Frequently Asked Questions

Yes, every Denur Crafts gift bag is handcrafted with care by skilled artisans. We focus on quality, durability, and elegant presentation to make your gifts truly stand out.

Our bags are made using high-quality recycled paper, eco-friendly fabrics, and gold or brown finishes for a luxurious, sustainable look and feel.

Absolutely! We offer personalized gift bag designs for special occasions, events, or corporate branding. You can contact us at info@denurcrafts.org to discuss your custom order.

We currently accept payments through Square, major debit and credit cards (Visa, MasterCard, American Express), and other secure online payment methods supported in the US.

Yes, you’ll receive an email confirmation immediately after placing your order, along with tracking details once your item ships.

Orders can be modified or canceled within 12 hours of purchase by emailing info@denurcrafts.org. After that, the order may already be processed for shipping.

We currently ship across all 50 US states and Washington, D.C. International delivery options are coming soon!

Standard shipping takes 3–7 business days within the continental US. Expedited delivery options are available at checkout.

Yes, we offer free shipping on orders over $75 within the United States.

We accept returns within 14 days of delivery for unused items in their original packaging. To start a return, contact us at info@denurcrafts.org.

Once your return is received and inspected, refunds are processed within 3–5 business days to your original payment method.